Privacy Policy

1. Information We Collect

We collect information to provide better services to our users:

Personal Information

• Name, email address, and phone number
• University/institution details
• Profile information and preferences
• Payment information (processed securely through our partners)

Property Information (Landlords)

• Property details, photos, and amenities
• Contact information and verification details
• Booking and availability calendars

2. How We Use Your Information

• Facilitate accommodation bookings and connections
• Verify user identities and prevent fraud
• Provide customer support and respond to inquiries
• Send important updates about your bookings and account
• Improve our platform and develop new features
• Personalize your experience and show relevant listings

3. Information Sharing

We do not sell your personal information. We may share information with:

• Landlords/caretakers (when you book or inquire about a property)
• Students (landlord contact and property details during bookings)
• Service providers who help us operate our platform
• Legal authorities when required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use encryption, secure servers, and regular security assessments to safeguard your data.

5. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Opt-out of marketing communications
• Export your data in a portable format

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations. Account information is kept while your account is active and for a reasonable period thereafter for legal and business purposes.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. See our Cookies Policy for more details.

8. Children's Privacy

ULodge is not intended for users under the age of 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes and indicate the date of the latest revision at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or your data:
Email: privacy@ulodge.ng
Data Protection Officer: dpo@ulodge.ng